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Former Member
Oct 28, 2014 at 02:52 PM

Customer Service: Edit Summary Form Templates for Tickets

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Hello Community Network,

Is it possible to define a custom (and consequently edit) the Summary Form Template for Customer Service Tickets?

The Summary functionality button on the Tickets Workcenter let you generate a form with a good level of information, as shown in the pictures below:

The following is the functionality in the Tickets Workcenter menu button:

And this is the form generated in pdf:

Is it possible to use a custom Form Template for Tickets? We checked the standard Administration functionality (FORM TEMPLATE MAINTENANCE), but it seems that are available just the Templates for the Service Request (meant as the Service Request Confirmation Form), as shown below:

No templates seems to be available for the SR/Tickets objects.

Could you have any hint on the issue we post here?

Thanks,

Davide