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Agentry certificate issue with smp server

Hello Experts,

We have developed one Agentry application, App ID is generated on SMP server.After link applied on chrome browser Getting "I am here!" ,when the same link is applied on Agentry client, it giving certificate error.I have created certificates using Host name as well as IP address,After installation of these certificates alternatively still error is occurring.

Following are detail configuration which i am using :

1. SMP server : version 3.0.10.0.

2. SMP SDK : version 2.0.13.0 & 3.Agentry Client : version 70.13.4.68

Please suggest suitable help. Attaching screenshots. PFA. Thanks in Advance .Also please let me know if you require some more details about this issue.

Regards,

Pavan

agentry-issue.jpg (36.8 kB)
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2 Answers

  • Jan 25, 2017 at 01:48 PM

    The Agentry client needs to be able to trust the issuer of the server certificate. In this case it is telling you that the certificate received for COM-3 was not issued by a trusted authority. You will need to install the appropriate CA certificate(s) on your device so the client can validate the issuer.

    Are you connecting directly to the SMP server or are you going through a load balancer or proxy?

    Do you know if the certificate is self signed or issued by an internal CA or 3rd party CA?

    Usually (especially with WPF clients) the easiest thing is to connect to the URL in Internet Explorer and then View the certificate received. IE will usually let you install it directly from there. You will need to store it in the Trusted Roots Certification Authorities catalog. Once you have installed it close all your IE instances and reconnect to the URL. You should not see any warnings about the certificate. Then try connecting from the WPF client.

    --Bill

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  • Jan 27, 2017 at 03:58 PM

    Hi Pavan,

    Please make sure you have the correct certificate installed. The location of the of the SMP Certificate is in the SMP/Server/Configuration folder . I have attached screen shot of the certificate location and to find out the name of the certificate.

    Thanks

    Subash Narayan

    SAP Support Engineer

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    • When I have trouble identifying the file I will move everything to a temporary location and then startup the server so it generates as needed. Then move everything expect that name back to the folder.

      --Bill