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Former Member

ITSM role for Dispatcher

Hi all, i customize Service Desk for our needs.

We want that all new message is been processed by dispatcher. I copy for it navigation role SOLMANDISP but in block "My message-for dispatching" i do not see all incidents only which is assigned to me. How can i fix it?  i gave for dispatcher SAP_ALL, but still do not work.

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2 Answers

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    Former Member
    Nov 19, 2014 at 11:13 AM

    Hello Anton,

    try to assign for Dispatcher user this roles:

    • SAP_SM_CRM_UIU_SOLMANDSPTCH,
    • SAP_SM_CRM_UIU_SOLMANPRO_PROC,
    • SAP_SUPPDESK_DISPATCH.

    Additionally u can add in Parameters (SU01) this value: CRM_UI_PROFILE ='SOLMANDSPTCH'.

    --

    regards,

    Yessen

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    Former Member
    Nov 20, 2014 at 03:34 AM

    Hi Anton,

    Please close the Thread with Assumed Answered.

    Rg Dan

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