SOLUTION MANAGER ITMS :not able to see the incidents in solman

[former_member1318996]

Hi All ,

I have done the configuration of  ITSM in my Solman 7.1.now I am facing a issue while my end user login (solman) & run solman_workcenter to see their incidents but they are not able to see the message.

Note:Whn I was given SAP_ALL permission then they are able to see there incidents in SOLMAN.

The roles which i have assign to users are:

SAP_SM_CRM_UIU_FRAMEWORK

SAP_SM_CRM_UIU_SOLMANPRO

SAP_SMWORK_BASIC

SAP_SMWORK_BASIC_CHANGE_MAN

SAP_SMWORK_BASIC_INCIDENT

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPDESK_CREATE

Z_SOLMAN_KEYUSER_ROLE

Z:S_RFCACL

Please find the file attached in this post.

Thanks in advance.

Rgds

Sudarshan

[wlacaze · Accepted solution]

Hi,

You are using ZMIN Transaction type?

If this is the case, remember to cahnge the role ZSAP_SUPPDESK_CREATE and add to the Authorization object CRM_ORD_PR , value PR_TYPE to ZMIN

BR

@WenSolman

[former_member1318996 · Accepted solution]

Hi Wences,

Thanks..The problem is resolved now after giving the object level authorization.

Rgd

Sudarshan

[wlacaze · Accepted solution]

Thanks to you to confirm that now is working, remember to mark the post like confirmed...

BR

@WenSolman

[justin_niehues2 · Accepted solution]

Hello,

for those facing the same issue: If you have adjusted the role and still don't see incidents in the search result, you might consider running t-code /$SYNC to clear buffers.

Best regards!

[Former Member]

Hello,

Are you able to see incident when runnnig CRM_UI ord CRMD_ORDER tcodes ?

BR,

K.

[former_member1318996]

Hi ,

No not able to see the incident via CRM_UI.

Rgds

Sudarshan

[Former Member]

Hello,

Please check if you have rights to UC00036 - SAP Solution Manager - Security and Authorizations - SCN Wiki CRM_ORD_PR object.

More about authorizations for ITSM http://wiki.scn.sap.com/wiki/display/SMAUTH/Application+Incident+Management?original_fqdn=wiki.sdn.s...

BR,

K.

[Former Member]

Hi Sudarshan,

Just make sure your user is assigned to one of the below business roles, check in Tcode PPOMA_CRM:

IC_MANAGER

SOLMANPRO

SOLMANREQU

SOLMANDSPTCH

Regards