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Former Member

SOLUTION MANAGER ITMS :not able to see the incidents in solman

Hi All ,

I have done the configuration of  ITSM in my Solman 7.1.now I am facing a issue while my end user login (solman) & run solman_workcenter to see their incidents but they are not able to see the message.

Note:Whn I was given SAP_ALL permission then they are able to see there incidents in SOLMAN.

The roles which i have assign to users are:

SAP_SM_CRM_UIU_FRAMEWORK

SAP_SM_CRM_UIU_SOLMANPRO

SAP_SMWORK_BASIC

SAP_SMWORK_BASIC_CHANGE_MAN

SAP_SMWORK_BASIC_INCIDENT

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPDESK_CREATE

Z_SOLMAN_KEYUSER_ROLE

Z:S_RFCACL

Please find the file attached in this post.

Thanks in advance.

Rgds

Sudarshan

solman_itsm.jpg (81.1 kB)
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2 Answers

  • Best Answer
    Oct 14, 2014 at 01:06 PM

    Hi,

    You are using ZMIN Transaction type?

    If this is the case, remember to cahnge the role ZSAP_SUPPDESK_CREATE and add to the Authorization object CRM_ORD_PR , value PR_TYPE to ZMIN

    BR

    @WenSolman


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    Former Member
    Oct 11, 2014 at 02:01 PM

    Hello,

    Are you able to see incident when runnnig CRM_UI ord CRMD_ORDER tcodes ?

    BR,

    K.

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    • Former Member Former Member

      Hi Sudarshan,

      Just make sure your user is assigned to one of the below business roles, check in Tcode PPOMA_CRM:

      IC_MANAGER

      SOLMANPRO

      SOLMANREQU

      SOLMANDSPTCH

      Regards