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Former Member

SUM execution error, Java does not start and looping in Solman 7.1 SP12

Hi,

I am doing update Sp12 for Solution Manager 7.1 from SP10.

In the Execution phase, I got error START-AS-JAVA error

Of cause, I did all of correct SAP Kernel upgrade and tools also I did follow the notes 1401712 and all of related notes.

But still same error and Java-Start looping

Also I found error in dev_enqwork file in SC*/work folder.

What I did Clean all of semaphores and memory with command ipcrm -s/-m

I did restart Server and rerun SUM, but same error. I opened OSS message and ssh connection but almost 24 hrs waiting answer.

If anyone can help me? or any idea check somewhere? I did so many things and I have no idea where I go

Regards.

Jerry

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3 Answers

  • Best Answer
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    Former Member
    Oct 13, 2014 at 06:03 PM

    Hi guys,

    I found some error from dev_jcontrol and dev_ms files in /usr/sap/SID/DV*00/work folder.

    DEV_MS

    dev_jcontrol

    I think the connection port blocked or closed during the SUM process.

    If anyone know how can reopen port 3901, 3900, 8101 and 8100 or better ideas?

    Regards.


    dev_ms.png (38.3 kB)
    dev_jcontrol.png (70.0 kB)
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    • Hello Jerry,

      I suggested to remove only the stream files in the /tmp file system and not to delete the /tmp

      ls -la /tmp

      If there are no stream files present then kill all the SAP processes from the OS level and restart the SAP system.

      Provide the latest trace files from the /usr/sap/SID/SCS<NN>/work and /usr/sap/SID/DVEBMGS<NN>/work directories.

      The traces you have supplied are from the 7th of October

      RB

  • Oct 10, 2014 at 05:39 PM

    Hi Jerry,

    Set service protected webmethod parameter to none in all profiles and try again.

    Startsap java and resume sum again.

    If os is aix then mounr proc file system.

    Regards

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    • Former Member Divyanshu Srivastava

      Hi Divyanshu,

      I answered your first recommendation, I did already test and it doesn't work.

      What I attached screen shots that's what I got only error.

      What do you want to know more?

      Regards.

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    Former Member
    Oct 10, 2014 at 05:46 PM

    Hi Jerry,

    Set the parameter service/webprotectedmethods = DEFAULT in all the profile such as instance profile . default profile and start profile including SCS and DVEBMGS<XX>.

    If it does not work then maintain it as service/webprotectedmethods = NONE

    Then restart the sapstartsrv services.

    Hopefully it will resolve your issue.

    With Regards

    Ashutosh Chaturvedi

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    • Former Member Former Member

      Hi Jerry,

      Stop the SUM tool and bring the java stack to normal mode from safe mode with the help of configtool.

      Restart the whole system and re-execute the SUM.

      With Regards

      Ashutosh Chaturvedi