SUM execution error, Java does not start and looping in Solman 7.1 SP12

[Former Member]

Hi,

I am doing update Sp12 for Solution Manager 7.1 from SP10.

In the Execution phase, I got error START-AS-JAVA error

Of cause, I did all of correct SAP Kernel upgrade and tools also I did follow the notes 1401712 and all of related notes.

But still same error and Java-Start looping

Also I found error in dev_enqwork file in SC*/work folder.

What I did Clean all of semaphores and memory with command ipcrm -s/-m

I did restart Server and rerun SUM, but same error. I opened OSS message and ssh connection but almost 24 hrs waiting answer.

If anyone can help me? or any idea check somewhere? I did so many things and I have no idea where I go

Regards.

Jerry

[Former Member · Accepted solution]

Hi guys,

I found some error from dev_jcontrol and dev_ms files in /usr/sap/SID/DV*00/work folder.

DEV_MS

dev_jcontrol

I think the connection port blocked or closed during the SUM process.

If anyone know how can reopen port 3901, 3900, 8101 and 8100 or better ideas?

Regards.

[former_member185239 · Accepted solution]

Hi Jerry,

Take a restart of the whole system.

With Regards

Ashutosh

[Former Member · Accepted solution]

Hi,

I did already reboot the issues are same

Thank you

[former_member185239 · Accepted solution]

Hi Jerry,

1. start the SAP System.

    startsap

2. Then paste the dev_ms , dev_jcontrol, dev_w0

With Regards

Ashutosh

[Former Member · Accepted solution]

Hi,

I really appreciate your fast response. I already did restart several times but same error. I attached what you requested DEV* files.

Thank you

Regards.

dev_jcontrol.zip

dev_ms.zip

dev_w0.zip

[former_member185239 · Accepted solution]

Hi Jerry,

Kindly follow the below sapnote

2062529 - AS Java cannot start due to Message Server connection problem

1623885    How to change the Message Server port of a Java 7.1 or higher system

Checked the host

ping sapprdsm03

With Regards

Ashutosh Chaturvedi

[Reagan · Accepted solution]

Stop the SAP system and remove all the stream files in the /tmp file system and start the SAP system manually.

[Former Member · Accepted solution]

Hi Ashutosh,

I already checked sap notes 2062529 and 1623885 before I created ports not open message today morning. The ports are correctly defined "3901" in profile parameters and in configtool.

Port, hosts, localhost and etc they are fine.

Problems are ports that connection refused

Regards.

[Former Member · Accepted solution]

Hi Reagan,

which /tmp you are saying? /tmp? or /usr/sap/tmp? or /.../SUM/abap/tmp? or /../SUM/sdt/tmp?

I checked /tmp and /usr/sap/tmp but I have no idea why you are said delete tmp folder

FYI

Could you explain more detail location and what are you looking for?

Thank you

[Reagan · Accepted solution]

Hello Jerry,

I suggested to remove only the stream files in the /tmp file system and not to delete the /tmp

ls -la /tmp

If there are no stream files present then kill all the SAP processes from the OS level and restart the SAP system.

Provide the latest trace files from the /usr/sap/SID/SCS<NN>/work and /usr/sap/SID/DVEBMGS<NN>/work directories.

The traces you have supplied are from the 7th of October

RB

[former_member185239]

Hi Jerry,

Set the parameter service/webprotectedmethods = DEFAULT in all the profile such as instance profile . default profile and start profile including SCS and DVEBMGS<XX>.

If it does not work then maintain it as service/webprotectedmethods = NONE

Then restart the sapstartsrv services.

Hopefully it will resolve your issue.

With Regards

Ashutosh Chaturvedi

[Former Member]

Hi Ashutosh,

I did before but only instance 00.

I did follow your advice and did all instance 00, 01, 02 and restart sapstartsrv and SUM

Unfortunately, same error and looping

Regards.

[former_member185239]

Hi Jerry,

Did you set the environment variable SAPLOCALHOST = <hostname> in the session where you running SUM.

Moreover , all your instances should be up and running if there is some problem with service webmethod then your JSPM will not open.

Try to open the JSPM.and paste the screenshot.

With Regards

Ashutosh Chaturvedi

[Former Member]

Hi,

Already set environment parameter SAPLOCALHOST.

All of instance are not running, error became SUM execution phase Start-Java and Abap wait SAPJup. I can't open JSPM because the Services are still looping and don't want to start.

Regards.

[former_member185239]

Hi Jerry,

Stop the SUM tool and bring the java stack to normal mode from safe mode with the help of configtool.

Restart the whole system and re-execute the SUM.

With Regards

Ashutosh Chaturvedi

[divyanshu_srivastava3]

Hi Jerry,

Set service protected webmethod parameter to none in all profiles and try again.

Startsap java and resume sum again.

If os is aix then mounr proc file system.

Regards

[Former Member]

Hi Divyanshu,

I appreciate your response, I did test webmethod SDEFAULT, DEFAULT and NONE all of parameter set not working.

OS is Solaris 11 Sparc and DB Oracle 11

Regards.

[divyanshu_srivastava3]

Hi Jerry,

Are you able to start java stack.

If not provide  the logs from work  directory for startup failure.

If started, share output of sapcontrol  get status command.

Regards,

[Former Member]

Hi Divyanshu,

I answered your first recommendation, I did already test and it doesn't work.

What I attached screen shots that's what I got only error.

What do you want to know more?

Regards.