on 10-09-2014 1:50 PM
Hi Team
History log is not updating when travel request is rejected but working the same when it is approved and log is updating perfectly for expenses report. We have issue only for travel request, can anybody is having any clue?
Thanks
Venkatesh
capture -recent one which is not working
Capture2- earlier one which works correctly
Hi Venkatesh,
the History log is working as intended, it's just not working the way you expect it to. The status texts for the log entries for the Request-Status are polled from the Domains REQ_APPVL_STATUS. Since there is no explicit Status for a rejected Travel Request in Standard, the only thing that might happen is that an entry will be logged for Request Status = 'Open' or none at all. Your observation that the Processing Status does reflect upon an expense claim that is waiting for a workflow event is correct as well, because here, the status combination ANTRG = '6' ABREC '0' will be interpreted as "rejected" for the Trip Process Status field in the history log.
I know it's designed in a very confusing way, but that's how it is 😕
Cheers, Lukas
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Hi Venkatesh,
wait a moment. In your screenshot the Settlement is cancelled, that's a perfectly valid use case. But in your opening post you were talking about the rejection of the Request (which isn't logged for the reasons I explained).
History log is not updating when travel request is rejected but working the same when it is approved and log is updating perfectly for expenses report. We have issue only for travel request, can anybody is having any clue?
I don't get what you mean with "it works earlier". Please elaborate.
Cheers, Lukas
Hi Venkatesh,
the actions of the Workflow's decision task do not imply there is a status for each of these actions.
Approve --> Status ANTRG = 2 ABREC = 1
Reject --> Status ANTRG = 1 ABREC = 0 (same as Request in Drafft)
Sent back --> Status ANTRG = 1 ABREC = 0 (again, same as Request in Draft)
History log updation worked 2 months back and now it is not updating
What do you mean with "worked", in your screenshot it doesn't show any records according to your assumptions made in your opening post.
Please be very clear with exact terminology what you want / what you expect and what is happening.
Cheers, Lukas
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