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Former Member
Oct 09, 2014 at 07:30 AM

Textprotocoll in AI_CRM_IM_SHORT_TEXT_LINK_FORM

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Hello,

I would like to implement a part of a textprotocoll (Incident) in the Smartform AI_CRM_IM_SHORT_TEXT_LINK_FROM

Why I would like to do it?

When a Key-User create a Incident Message, he get automatic a E-Mail about the Status of this Incident.

In This E-Mail Would like to to implement the textprotocoll ( Apart of it).

It is Easier for the Key-User to understand what happened and he knows directly about the new Status.

He have also the opportunity to click on the Link in the E-Mail.

But How I can implement this?

We use Solution Manager 7.1

Thank you

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