Reminder E-mail based on Due date

[Former Member]

We have a requirement in SAP BPM where we want to trigger a reminder E-mail to the task owner 30 days before the Due date.

We have set up the Email trigger when the task appears in the universal worklist to the task owners, but since most of the tasks requires more than 6 Months we have a requirement to trigger email 30 days before the Due date of the task as a reminder.

Your help is very much appreciated.

Regards,

Venkatesh

[I042439 · Accepted solution]

Hi Venkatesh

You can use a 2 of 2 fork. In one branch, the Workitem goes to the users work list and in the other an email step with a Deadline Monitoring - Requested Start of Due date - 30 Days. You need to calculate the date before the email step and then use it in the deadline date and time to the email step.

regards,

Modak

[Former Member · Accepted solution]

Hi Modak,

Thanks a lot... We tried this option and its working. But if the task is completed before the reminder mail, still an email would be sent to the task owner.

Is thare a way I can stop this timer if the task is completed before hand.

Regards,

Venkatesh

[I042439 · Accepted solution]

Oh yeah... never saw that coming... my bad!

maybe a bit more elaborate forks

  2 of 2 fork

1 branch - Task WI - after that, in the same branch set BO.LV_TASKEXECUTED = 'X'

  2nd branch - Again a fork 1 of 2

                        1 - Branch - Email step with deadline monitoring

                         2 - Second branch - wait for condition (say BO.LV_TASKEXECUTED = 'X')

both jobs, SWWDHEX and SWWCOND , should be scheduled in the background.

regards,

Modak