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Crystal Reports XI Invalid or Expired Product Key

Former Member
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I am trying to maintain an old Legacy VB6 program with embedded Crystal Reports XI Release 2 reports (11.5.0.313). We purchased copy
of Crystal Report XI Release 2 in 2007 with what has been a valid license key. I had the software installed on my Windows 7 workstation and all was working without issue.

    

I attempted to build the project that contains this embedded Crystal Report and it complained about the license or product key. It is looking for the CrystalReports.MSI file. I inserted the CD and browsed to the file, but it said that it was not valid. I found the SP4, SP6, and SP10 packages and tried installing those, but it said that Crystal Reports XI was not installed. I can't start the Crystal Reports development package either.

    

I uninstalled the software and attempted to re-install. It says the Crystal Reports XI Release 2 Setup has an invalid or expired product. I had our people check and we are not aware of any expiration date on our developer package. I am currently dead in the water. I have searched Google for answers related to this question, but have not found anything. As I said, this is a legacy project that we are hoping to maintain with minimal effort until the current contract dies. Can you help?

Accepted Solutions (1)

Accepted Solutions (1)

former_member183750
Active Contributor
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Hi Frank

You are correct in that the keycode is none expiring.

When you were installing CR XI R2, did you get prompted for a keycode? Do you have the keycode?

If not, the workstation where the VB 6 app still works, should have the keycode in the registry:

HKLM\software\business objects\suite 11.5\crystal reports\keycodes\cr dev

Now, the version of CR XI R2 you are trying to install off of the CD is quite old. I'd recommend installing CR XI R2 as directed in this blog.

If the keycode you get from the registry also fails, you will have to contact sales for help (866-681-3435).

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