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Oct 01, 2014 at 02:27 PM

Integration to external Service desk using wsdl fails

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Hi,

We are trying to establish connection between Solman Service desk and external Service desk tool.

We have followed the steps in this blog - http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/03/09/activating-ictservicedeskapi-in-71

However while trying to configure Service consumer we are unable to create the logical port.

The external service desk has provided a URL and a wsdl file.

Problem is that both are failing with error - "Error during WSDL parsing - error received from library handler"

We tried to analyze the WSDL file using SOAManager -> Tools -> WSDL Analyzer

It fails with "Unknown reference type" error.

However, the WSDL file itself is fine, it is of style-document and we have a doubt that problem is because SIDL library is being called to parse this file.

I did check the Note 1801866 and set the value NO_RPC_STYLE to X in SPROXSET.

But the problem is that we need to use this WSDL file from the standard method for Logical port creation and not to create a custom proxy as described in the Note.

Any help in this area will help us a lot to proceed further. Thanks.