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How to Update Crystal Reports 2013


I have 4 users who have Crystal Reports 2013 installed on their workstations. The application crashes on them multiple times each day. I would like to see if the programs are up to date - they are running version Whenever I click on the help menu and choose check for updates nothing happens. I don't know if this means they are up to date or if the update is not functioning/blocked by our firewall. Come to think of it I don't think I've ever noticed Crystal reports updating itself. Are there links to the service Packs and updates that I can manually download and install? My hope is that the updates will reduce the number of times the program crashes.

Any help or guidance is appreciated,


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1 Answer

  • Best Answer
    Posted on Sep 29, 2014 at 05:13 PM

    Hi Neil

    Please contact sales at 866-681-3435. They will be able to give you a download link to the latest update; Service Pack 4.

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

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