Skip to Content
0
Former Member
Sep 25, 2014 at 11:46 AM

A/R Down Payment Request cancellation and refund

1776 Views

Hi.

We receive payments before the invoice is created and delivery has been done. Direct PayPal payment upon weborder.

Because this happens a lot we don't want to reconcile these transactions by charging the incoming payment on the BP's customer account.

So we started using A/R Down Payment Requests to process these payments.

It sometimes happens that a customer cancels or changes their order afterwards and want their payment (or part of it) refunded.

I'm now struggling with the correct procedure to arrange this. I'm not able to cancel the A/R Down Payment Request because the payment has been linked to it in the bank statement. Charging the refund to the BP's customer account is difficult because the payment cannot be reconciled with the A/R Down Payment Request (A regular payment cannot be reconciled with a payment from a down payment request [Message 3821-45]). Also creating an invoice isn't possible because the order has been cancelled in B1 (9.0 PL 11) and sometimes we do not have the items in stock.

Are we using the correct procedure to handle these types of payments?

What would be the correct way of refunding payments in this scenario?

Thanks,

JS