Reminder email execution automatically

[sangram_sap]

Dear Friends,

I have an query about the email execution in complaint.

I want to know, how to execute a email to the responsible employ in complaint transaction, If the person has not attained the complaint in time.

e.g. I have created a compliant and assigned to the responsible employee. This complaint should be attained in three working day but is is not attained.

How should i execute a reminder email on second day to the employee regarding unattainable complaint.

Regards

Sangram

[Former Member]

Hi Sangram,

Check whether the link given below help you:

http://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Managemen...

Thanks,

Akhil

[sangram_sap]

Hi Akhil,

Thanks for the response.

Please let me know what customizing should i make in action profile using date profile to execute the mail.

[Former Member]

HI Sangram,

1. Create a date rule to capture the third day after assigning the complaint. and assign that to a date type.

ex: Warning date = date of complaint assignment + 4 days.

2. Add this date to the date profile that you have assigned to action profile and sales order.

3. Then  in action write a condition warning date = today.

Then the action will execute on the fourth day after assigning the complaint.

Regards

Ravi

[Former Member]

Hi Sangram,

You may try with a rule as per d post given above. For that also the shared link will help you.

Please find below a thread discussing the requirement very similar to yours.

Regards,

Akhil