EarlyWatch Reports not getting to SOST

[Former Member]

For years, we have had our Early Watch reports emailed to us via Solution Manager.

However, this week, no Earlywatch reports have been received by email.

SOST is configured and working fine.  Technical Monitoring alerts from Solution Manager are being sent via SOST as normal.

SDCCN has been checked and the relevant jobs are still setup and working.

SM:EXEC SERVICES job is running daily and completing as normal.  The log file does not throw up anything obvious that I can see.  I've attached the log file.  Ignore the "cannot be sent" entries, this is correct and for an old Solution.

So the Earlywatch reports are being generated.  But after months (and years) of working fine, they are now not getting to SOST.  And I'm not sure of the process to get them there.

Any help would be appreciated.

(Windows 2008, Oracle 11.2, Release 702 SP13)

log.txt.zip

[Ambarish]

Hi Paul,

If you are on solman 7.1 SP10 Here is the solution -

Removed the SID "*" from the table DSWP_SYS_EMAIL in transaction SE16.

In newer versions wildcard characters are not allowed and hence report are not sent.

Please refer note - 1970239 - EWA - cannot be sent (denied by customer) email not being
delivered

Thanks,

Ambarish