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author's profile photo Former Member
Former Member

Recorded calls extraction capability by the contact center Supervisor

Hello,

I would like to know is there any tool available in BCM (V:7.0)by which Recorded calls can be extracted directly by the Contact Center Supervisor, without looking for an assistance from System Admin to get the audio files from the server.

Thanks in Advance

Rajesh Dod

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 24, 2014 at 03:11 PM

    Hello Rajesh,

    A little know secret is that as long as your cdt and on-line monitoring is still open you can access the temp directory of the computer %temp% and retrieve the recorded file from the local workstation.

    But you have to know the GUID of the .wav file you are trying to retrieve.

    However, if you listen to the recording and log out of the CDT the local copy of the recording file is removed from your temporary files.

    I hope this helps.

    Thanks,

    Marcus

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