HANA installation failed

[sbmrafikul2]

Hi Experts,

I am in the mid of HANA(sps8) installation in a IBM certified server. But during the installation phase I got a error message

cannot create instance

   Cannot read file /usr/sap/sapservices : no such file or directory

Any hint or advise to resolve this issue. OS-Suse linux 11 sp3

Regards,

Jituda

[Former Member · Accepted solution]

Hi,

check if have a directory called /usr/sap is available, in your server?
If not create a directory and re-try

Thanks,

Razal

[sbmrafikul2 · Accepted solution]

Hi Mohammed,

Its already there. Any other hint.

Regards,

[sbmrafikul2]

Thank you all for your help.

I have resolved my issue by editing the host file with correct entry, also some of the ports are not open previously. The installation completed successfully

Regards,

Jituda

[HayBouten]

@Jituda Jahab, I think you have to take a good look at your Linux operating system. This sounds like a Linux installation that is NOT according to SAP specifications.

[Former Member]

Hi, can you help me. I've got the same error. What did you do to make it work?

[former_member667437]

Hi, can you help me. I've got the same error. What did you do to make it work?

[Former Member]

please give it permission for /usr/sap as

chmod -R 777 /usr/sap

[HayBouten]

Bad advise!!

@Jituda Jahab, Read also SAP Note 1824819 and the part on the ulimit package.

[sbmrafikul2]

In the log file here is the message

Installing initial topology

03:20:42.415 - INFO:       Starting external program /usr/sap/HD1/HDB00/exe/hdbnsutil

03:20:42.415 - INFO:         Command line is: /usr/sap/HD1/HDB00/exe/hdbnsutil -initTopology

03:20:43.405 - INFO:         Output line 1: checking for inactive nameserver ...

03:20:43.407 - INFO:         Output line 2: nameserver ip-10-170-1-72:30001 not responding.

03:20:43.454 - INFO:         Output line 3: creating persistence ...

03:20:44.009 - INFO:         Output line 4: run as transaction master

03:21:09.658 - INFO:         Output line 5:

03:21:09.658 - INFO:         Output line 6: writing initial topology...

03:21:09.780 - INFO:         Output line 7: writing initial license: status check = 2

03:21:11.036 - INFO:         Output line 8: done.

03:21:11.065 - INFO:         Program terminated with exit code 0

03:21:11.065 - INFO:     Registering sapstartsrv

03:21:11.065 - INFO:       Starting external program /usr/sap/HD1/HDB00/exe/sapstartsrv

03:21:11.065 - INFO:         Command line is: /usr/sap/HD1/HDB00/exe/sapstartsrv pf=/usr/sap/HD1/SYS/profile/HD1_HDB00_ip-10-170-1-72 -reg

03:21:11.075 - ERR :       Program /usr/sap/HD1/HDB00/exe/sapstartsrv terminated with error: signal 11

03:21:11.075 - ERR :     Registration of sapstartsrv FAILED

03:21:11.075 - INFO:     Checking os_rlimit_nofile

03:21:11.075 - ERR :   Cannot create instance

Regards,

Jituda

[HayBouten]

Did you do all the required pre-installation checks and configuration checks? If the SLES11 SP3 was only a plain install then you might miss some SLES setting and packages. Follow the SAP HANA installation guide (Unit 2 - Before Installing an SAP HANA System) and SAP Note 1944799 - SAP HANA Guidelines for SLES Operating System Installation.