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Problem saving recordings on mapped drive


I have made VPN connection to client network in order to save recordings to their server. SAP CCtr is installed on our site. I have mapped customers NAS server to our CCtr server. But SAP is not able to save recordings to mapped drive. I have tried both ways.

When I use UNC path in system configurator then it tries to write recording as our local domain user and fails.

When I use drive letter then I get following error message :

13:27:35.127 (04228 ) ERR> CreateDirectory invalid path S: 13:27:35.127 (04228 ) ERR> Cannot move C:\Users\bcmadmin\AppData\Local\Temp\MRS7143.tmpRC to S:\20140923_16_27_28_SSR_1000_8FC27AD19090CB4E9877884055B53AF9.wav (GLE=3), retrycount=0 13:27:35.127 (04228 ) INF> CallDispatcher< [GO_CORE] WCFP_ERROR 13:27:36.127 ) ERR> CreateDirectory invalid path S:

With drive letter it does not even try to contact remote server.

I can create directories and write files manually to customers server without any problems.

How could I make this work?

Thanks in advance

Madis Malv

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 24, 2014 at 11:46 AM

    Good afternoon, Madis.

    I personally have dealt with this problem (see thread at ).
    At that time the problem was that the client's network wasn't able to authenticate the user the system was running as (so they couldn't give appropriate rights for that account to write into their shared folder).

    This problem can, for example, be overcome by setting up one-sided domain trust (the client's domain trusts your system's domain).

    Another option would be setting up the File Replication Service to copy the files to the client's server, but your system still wouldn't be able to read the files.

    Best wishes,
    Jaanus Piip

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