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Former Member
Jan 25, 2017 at 03:40 AM

C4C: what should happen after selecting Unassociated Email->Assign to Existing Ticket?

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Hi Experts: According to C4C solution help, section 5.2.6, an unassociated email can be either 'convert to new ticket' or 'assign to existing ticket'. What would happen if I choose 'assign to existing ticket'? Would the email firstly be converted into a new ticket and then assigned to an existing ticket as its sub-ticket? I don't observe such behavior in our system. Can you please explain?

Thanks a lot!