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Unable to re-install Crystal Reports

Jan 25, 2017 at 12:08 AM

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Hi Team,

We had some issue with the desktop client that I installed Crystal Reports successfully a couple months ago. Now after rebuilding the desktop, I want to go ahead and re-install Crystal Reports. So, when I run setup, and put in the product key, it has been doing this "waiting kind of thing" little dots circling and waiting, and I can't hit Next button, it is grayed out. This has been happening for over 1 hr now. Can you please help?

Thanks!

Sam

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1 Answer

Abhilash Kumar
Jan 25, 2017 at 07:40 AM
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Hi Sam,

What version of Crystal Reports is this?

You should try:

1. Disabling the Antivirus program

2. Running the Installer as a 'Local Admin'.

-Abhilash

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