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Former Member
Sep 22, 2014 at 07:34 AM

Output in Customer Language for Service Dispatch Note Smart form


We have upgraded from ECC 5.0 to ECC 6.0.

After the upgrade we are facing an issue in some of our Service related smart forms.

The version of the driver program is same in both the systems and the smart form is also same.

The customer's language is maintained in Customer Master data.

In the un-upgraded system, the forms were printed in the Customer language according to what is maintained in the customer master data.

But after the upgrade, in the new system, the form is being printed in English as opposed to the Customer language in the older system.

As I have already mentioned above, in both the systems, the driver program, smart form and Customer Language in the customer master data are similar.

Kindly suggest me the solution if anyone has faced a similar problem.