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Output in Customer Language for Service Dispatch Note Smart form

VenkatM
Explorer
0 Kudos

We have upgraded from ECC 5.0 to ECC 6.0.

After the upgrade we are facing an issue in some of our Service related smart forms.

The version of the driver program is same in both the systems and the smart form is also same.

The customer's language is maintained in Customer Master data.

In the un-upgraded system, the forms were printed in the Customer language according to what is maintained in the customer master data.

But after the upgrade, in the new system, the form is being printed in English as opposed to the Customer language in the older system.

As I have already mentioned above, in both the systems, the driver program, smart form and Customer Language in the customer master data are similar.

Kindly suggest me the solution if anyone has faced a similar problem.

4 REPLIES 4

former_member188724
Contributor
0 Kudos

Hi Venkat,

Is the Default language of the smartform is EN? if so please check whether the translations were not lost. Pls chk in debug for any text elements or modules what Content you get for the customer language.Pls revert back if you have any issues.

Rgds,

K.S

Former Member
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What is the output type language? Have you check that?

VenkatM
Explorer
0 Kudos

Hi, Actually I have checked in debugging and have come to know that during the upgrade, when I have downloaded the form from ECC 5.0 and uploaded it to ECC6.0, the Language option in the general attributes tab of the text modules is blank and hence the form is displayed in English only.

Is there any way that I can get the smartform uploaded as it is in the earlier system?

0 Kudos

Hi,

When you upload the language attribute it will get lost. I assume you had the language option like eg., &langu&. I see only option is to edit the smartform and change the Attribute for all the text modules.

Rgds,

K.S.