SAP_WAPI_FORWARD_WORKITEM not updating CRMV_LINKPARTNER SAP table

[Former Member]

Hi all,

I had a need to forward the workitem from the worklist of a user to another user depending upon a condition.

I had achieved the same using the FM  "SAP_WAPI_FORWARD_WORKITEM" .The FM is successfully forwarding the workitem corresponding to complaint but not updating the "parties involved" assignment block on web UI. At backend the SAP standard table CRMV_LINKPARTNER is also not getting updated and the at UI we are getting some unsynchronized information because when the complaint item is transferred to worklist of user B ,still in Parties involved AB it is still showing old partners(say partner A). So I have a confussion here:

i) Should I update the table CRMV_LINKPARTNER manually?If yes. Are there some other tables that needs to be updated too.

ii) Is this some sort of standard SAP functionality?

Pls guide.

Regards,

Kavita chaudhary

[paul_bakker2]

Hi,

Can you explain what the purpose of table CRMV_LINKPARTNER is, and why you think that forwarding a workitem should update it?

I would guess that workitem recipients are determined from the relevant Partners of a CRM Order, not the other way 'round.

cheers

Paul

[Former Member]

Hi,

CRMV_LINKPARTNER is the SAP view that is used to store all the partners involved in a CRM order(Here e.g. for complaint) in which ORDER_GUID is set as the primary key of the table.The view contains the values from the SAP tables CRMD_PARTNER and CRMD_LINK.There may be some other table that you are talking about. Which SAP table is used to store the relevant partners of a CRM order according to you?

Regards,

kavita Chaudhary

[paul_bakker2]

Hi,

Yes, CRMD_PARTNER is the one I was thinking of.

Of course, CRM Orders (and their partners) are not influenced by the forwarding of Workflow workitems. If you wanted that, I fear you would have to build that functionality in there yourself. Perhaps a BADI to add (and remove?) partners from a CRM Order?

cheers

Paul