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Former Member
Sep 19, 2014 at 08:38 AM

How to enable Create follw up button of incident ticket only on perticular status


Hi experts,

I have implemented incident and Charms in system but facing one issue, User are able to create change document on any status of incident tickets.

Our requiremet is, we want to restrict user to create follow up on any status.

could anyone help me in this, that how to enable and disable create follow up button depends on status of incident??

Thanks in advance.