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Former Member
Sep 18, 2014 at 08:39 PM

How to set different creation timestamps in the Incidents coming from different countries?

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Hello experts, I need that when a user calls to our Service Desk in order to create an incident, the incident gets the creation timestamp of the user country. We support three countries from our service desk, and in order to calculate SLAs and having local factory calendars for each country we need the things this way, is it possible?

Best Regards,

Paul