How to set different creation timestamps in the Incidents coming from different countries?

[Former Member]

Hello experts, I need that when a user calls to our Service Desk in order to create an incident, the incident gets the creation timestamp of the user country. We support three countries from our service desk, and in order to calculate SLAs and having local factory calendars for each country we need the things this way, is it possible?

Best Regards,

Paul

[Former Member · Accepted solution]

Hi Paul,

what about the Option of determining one of three SLA Service Products (with assigned Service + Response Profile) via the Country of the Reporter?

Please check the following BadI:

CRM_SLADET_BADI with Method CRM_DETERMINE_PROFILE

Regards,

Robert

[Former Member]

hi,

have you checked

Thanks

Jansi