Skip to Content
avatar image
Former Member

Error Under >>BPC Admin>>Security>>Users>>"Users could not be retrived"

See details :- It is showing that "User BPCUSER does not exist".

Due to this error i'm not able to see user list


so anyone please help me solving this issue......

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

4 Answers

  • Best Answer
    avatar image
    Former Member
    Sep 30, 2014 at 04:49 PM

    Please follow below instructions to tackle the problem: (processer needs to
    have necessary Netweaver privilege to process)

    1. Logon Netweaver
    2. Open table "UJE_USER_AGR" through transaction "SE16"
    3. Find the
    value of "USER_AGR" of related environment (mapped to "APPSET_ID" in the
    4. Run transaction "PFCG" and open the Netweaver role (using the
    "USER_AGR" found in previous step)
    5. Goto "User" tab, and click "User
    Comparison" to solve the problem (If user comparison failed, one possible reason
    is that some users in the list are assigned with too many Netweaver roles and
    profiles, see SAP note "410993" for more details. Please remove some roles and
    profiles from those users and try comparing again.)

    If problem still
    persist after run above steps, please check if the right authorization is setup
    in the Netweaver role:

    1. Run transaction "PFCG" and open the Netweaver
    2. Goto "Authorizations" tab, and click "Display Authorization Data" to
    view the assigned authorizations
    3. Check if the right enviornment name is
    set to field "UJ_APPSET" of authroization object "UJ_IDENTI". If not, please
    update the value with the environment name (uppercase).



    Add comment
    10|10000 characters needed characters exceeded

    • Saved my day!

      This was exactly what I was looking for. How to get a user to show up in the BPC environment? You  explained the steps above which are the steps after a user has been created in SU01 up to point where the user shows up in the BPC environment.

      God job.

  • avatar image
    Former Member
    Sep 18, 2014 at 11:43 PM

    Hi Aravind,

    Are you working with which version and SP level of BPC? (i.e.: CPMBPC 801 SP02)

    Is your user an administrator of the environment you're maintaining?

    Do you have SAP_ALL and SAP_NEW profile? (check in tx SU01)

    What profiles does BPCUSER has in Netweaver? (tx SU01)

    Have you followed all the post installation steps from the install guide?
    (it doesn't matter you won't use some profiles or you're on QA and will transport the environment from DEV. All post installation steps are mandatory)



    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Sep 23, 2014 at 08:04 AM

    Hi Aravind,

    Download the installation guide from

    read from chapter 4, it might help.


    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Sep 29, 2014 at 11:30 PM

    I have seen the same issue previously.  For some reason BPC is not able to find the BPCUSER account in BW.

    Check the user BPCUSER in SU01 to ensure the following:

    1. Expiry date is not in the past
    2. Role end dates are not in the past
    3. License data is correct.


    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi Sean,

      You seem to be comfortable with the BASIS area, I would check the post installation steps as mentioned above since we don't have further details on your scenario.

      My guess is that this could have something to do with the BPC RFC connection.

      Check which connection is set in SPRO and then test it in SM59, ensure it succeeds in the authorization test.

      Also, ensure that BPCUSER has been assinged the SAP_BPC_SERVICE role or equivalent and that its current profile is active and user comparison is not needed.

      If the issue persists we would need further details like the exact error message in the front-end and back-end (slg1), also, run a security trace (st01) while reproducing the issue.