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portal runtime error while accessing a BI report

HI,

When a user is trying to access a BI report directly from the portal, he is getting portal runtime error only in his system. However he is able to access the same reports in his ID , when he is logged into other system.Please help.

Thanks,

Archana.

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3 Answers

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    Former Member
    Sep 18, 2014 at 10:15 AM

    May be browser version is different on both desktops?

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  • Sep 18, 2014 at 10:19 AM

    Getting portal runtime error in content Area. Masthead and TLN is displayed properly

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  • Sep 18, 2014 at 12:57 PM

    com.sapportals.portal.appintegrator.ApplicationIntegratorException: Exception occured in layer HTTPRenderLayer
    at com.sapportals.portal.appintegrator.LayerProcessor.processActionPass(LayerProcessor.java:208)
    at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doActionPass(AbstractIntegratorComponent.java:111)
    at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doOnPOMReady(AbstractIntegratorComponent.java:70)
    at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:398)
    at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$1.service(RequestDispatcherFactory.java:168)
    at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:292)
    at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.handleEvent(RequestDispatcherFactory.java:158)
    at com.sap.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:242)
    at com.sap.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:342)
    at com.sap.portal.prt.pom.PortalNode.processEventQueue(PortalNode.java:732)
    at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:473)
    at com.sapportals.portal.prt.connection.ServletConnection._handleRequest(ServletConnection.java:224)
    at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:101)
    at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
    at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
    at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
    at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
    at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
    at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
    at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
    at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
    at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
    Caused by: java.lang.NullPointerException: while trying to get the length of a null array loaded from local variable 'cookies'
    at com.sapportals.portal.appintegrator.layer.HTTPRenderLayer.processLayer(HTTPRenderLayer.java:46)
    at com.sapportals.portal.appintegrator.LayerProcessor.processActionPass(LayerProcessor.java:175)
    ... 56 more

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    • Former Member

      Hi Archana,

      Could there be specific browser setting for this user ? (specificly regarding browser cookies?)

      Just for the check. ask the user to try using other browsers (chrome,firefox,etc) ,or try resetting browser settings .

      Another option is to have this user try with a different PC where other user can log in.

      Thanks,

      Tal