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Former Member
Sep 18, 2014 at 10:15 AM

Impact on existing Incident management after implementing Charms


Dear All,

We are going to implement Charms( Change Request management) on a system where incident management is already configured. Before implement it, I need to find whether it will impact on existing incident management system. Actually, i am new to Charms so dont have much idea. could anyone please tell whether there wiill be any impact on existing incident management??.

Thanks in advance. points will be awarded.