Impact on existing Incident management after implementing Charms

[Former Member]

Dear All,

We are going to implement Charms( Change Request management) on a system where incident management is already configured. Before implement it, I need to find whether it will impact on existing incident management system. Actually, i am new to Charms so dont have much idea. could anyone please tell whether there wiill be any impact on existing incident management??.

Thanks in advance. points will be awarded.

[prakhar_saxena · Accepted solution]

Hi Rahul

It won't impact your existing setup as Incident Management has different transaction type and process as compared to charm

Both can be integrated with each other or can work alone as requirement serve by them is different.

further even users are common they will have different security roles assigned to them because SAP provides different set of pfcg roles

hope this clarifies.

thanks

Prakhar

[Former Member]

It will not have any impact and as Prakhar said both can be integrated and also incident management can be integrated with 3rd party eg HPSM etc.

http://wiki.scn.sap.com/wiki/display/SAPITSM/Usage+and+Demos+of+ITSM

Thanks

Sateesh.