Please wait while the document being processed

[Former Member]

On Next Page - Please wait while the document being processed   I am using Crystal Reports for VS 2013. The report is working fine but if you click on the next page or click on group tree, the message “Please wait while the document is being processed.” comes. It does not returns after a long time. Any ideas?

[former_member11696 · Accepted solution]

I suspect this is a WEB app, Changes to our code require you to load the report in the Page_Init section. so move it from the Page_Load section.And use the PostBack method to keep the report in session.

Don

[Former Member · Accepted solution]

Thanks, Don.  You are right. I develop a Web app and show report using CrystalReportViewer on aspx.  How to write PostBack method? Please give me some example. Thanks a lot.

[former_member183750 · Accepted solution]

See this KBA

And next time, do not forget to use the search box in the top right corner. Simple search strings such as 'crystal net postback' are best...

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Follow us on Twitter

[Former Member · Accepted solution]

I simply renamed Page_Load to Page_Init. But did not fix the problem. I tried search strings such as 'crystal net postback'. But do not find useful information.  Please give me some advice. Thanks a lot.

[former_member183750 · Accepted solution]

Hmmm. So did you look at and implement the code in the KBA I referenced?

- Ludek

[Former Member · Accepted solution]

Very useful in the KBA you referenced.  It fixed my problem.  Thank you (Ludek) so much.

--Qin

[Former Member · Accepted solution]

Please give me your example. Thanks a lot.

[cecilia_schultz]

Ludek,

I'm not sure my previous reply posted. Just wanted to let you know the problem was fixed. The real issue was that my machine was missing a "log" folder under the web application folder, the app was trying to write in the page_unload() method.

Thanks for the pointers,

Cecilia

[cecilia_schultz]

Hello Ludek,

I am getting the "please wait while the document is being processed" message when I click "next page" in the report, then it never gets out of there.

This happens for all reports in my web application, in my development machine (windows 7).

The same reports work fine in the production server (windows server 2012).

I compared the server and my set up, and both have

"SAP Crystal Reports runtime engine for .Net Framework (64-bit)",

and

"SAP Crystal Reports, version for Microsoft Studio"

installed.

The only difference, is that in my machine, I also have Crystal Reports (designer) 2008. I looked in the About and it says Version 12.4.0.966 so that means it is SP 4.

This is also happening

I found your postings related to this same issue, and downloaded the process monitor, I see there is a "ACCESS DENIED" in the result column, for the w3wp.exe process,

the operation is "RegCreateKey",

the Path is HKLM\Software\Wow6432Node\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Report Application Server\Client SDK"

In the detail column it says "Desired Access: Read/Write"

What does this mean? Please help.

I also checked the c:\windows\temp and I see the temp fields are being written there, so its not permissions.

Thanks

Cecilia

[former_member183750]

Hi Cecilia

Not much I can say about Access Denied other than, grant the process read / write access to that reg key.

- Ludek

[former_member188030]

What version of VS are you using?

Make sure you upgrade CR for VS to SP10

http://scn.sap.com/docs/DOC-7824

What happens when you navigate the report pages in CR Designer?

-Bhushan