Issue with SAP GUI 7.30 launching with users upgrading from 7.10

[Former Member]

We started rolling out SAP 7.30 GUI Final 7300.3.7.117 out to people, and we've ran into this error with people who had upgraded from SAP GUI 7.10.

Our environmental variable uses saplogon.ini (SAPLOGON_INI_FILE) and points to c:\windows\saplogon.ini

I don't know why the program is trying to search for saplogontree.xml.

I've tried uninstalling, rebooting, reinstalling. Deleting some of the %appdata% SAP folders.

I need some guidance as people who upgraded from GUI 7.20 do not run into this issue.

[jude_bradley · Accepted solution]

This popup would make sense Jason,as the path C:\Windows\SapLogonTree.xml would not be a valid path to this file.

Really, 7.10 should not have been used at all as an upgrade path as this had finished support in 2009

If you have a small number of users with 7.10, it's recommend to remove it via add/remove programs in the OS, then install a clean 7.30 gui.

The environment variable should not point to C:\Windows\ at all since this is a restricted folder in

Windows Vista and higher, and will only cause further trouble later on in the updates

See note http://service.sap.com/sap/support/notes/1409494

Jude

[Former Member · Accepted solution]

Well I just moved the file over for the user and that seems to be the fix. What is the reason that the GUI is trying to look for that file though? I have it locally installed on my machine from a 7.20 install, and I never had to have that file in c:\windows.

[Matt_Fraser · Accepted solution]

The file is not supposed to be in c:\windows. That file manages the tree and folder structure displayed in SAP Logon, and it's normally found alongside saplogon.ini, in the same folder. The default folder for it is going to be under %appdata%\Roaming\SAP\Common, but in an upgrade scenario the program tries to maintain the settings and locations from the older SAPGUI installation. In older GUIs the configuration files were kept in c:\windows, and then later they were kept in %programfiles%\sap\frontend\sapgui, but both of these were poor choices from Vista onwards due to the operating system protecting those locations. So, Jude is right, it's probably better to uninstall and then do a fresh install and avoid these issues.

[Former Member · Accepted solution]

Thanks for the information Jude and Matt. You two have been very helpful.