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Escalation Notification - GRC 10

Hi All,

Just wanted to understand how Escalation notifications work in GRC.

I have my agent as Role Approver and Escalation to Role Alternate approver after one minute.

I have enabled Escalation notification at Role Owner stage and have defined template for that.

Issue is that no mail is being triggered.

Am I missing aything?

Please suggest.

Thanks,

Sai.

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3 Answers

  • Best Answer
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    Former Member
    Sep 16, 2014 at 09:27 AM

    Hi Padmavathi,

    Escalation allows approval task to be escalated to next level in case the current approver does not approve for pre-defined period. In such case escalation notification is sent. It depends on the configuration settings you have specified. Check if all the parameters are setup correctly.

    Regards,

    Ravi

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    • Former Member Bindu Sai

      Hi Sai,

      Good to know that it is working now.

      Yes, for both of the cases we have to go with the same program ID but with different Template ID's.

      You can set the time frames for: "Period" and "Don't remind me"

      In your scenario, if you want to get the request escalated to the alternate/secondary approver; you need to specify the Escalation agent ID and then while running the report you can set the time-lines.

      Let us know if this is clear.

      Regards,

      Ameet

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    Former Member
    Sep 29, 2015 at 01:15 PM

    Hello

    We have similar config and we have a managers stage;

    How to we escalate it to the Manager's(approver) Manger (approvers manager)?

    Regards

    Sri

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    Former Member
    Sep 16, 2014 at 08:16 AM

    Hi Sai,

    You need to run the report: GRFNMW_BATCH_EMAIL_REMINDER

    Regards,

    Ameet

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    • Hi Ameet,

      I assume that this job is to send Email reminders to approvers based on number of days request is open.

      Escalation mails should be triggered based on stage task settings configured.

      Please correct me if my understanding is incorrect.

      Anyways i executed the above job and checked even then escalation mail didn't go to alternate approver 😔

      Regards,

      Sai.