Escalation Notification - GRC 10

[former_member187795]

Hi All,

Just wanted to understand how Escalation notifications work in GRC.

I have my agent as Role Approver and Escalation to Role Alternate approver after one minute.

I have enabled Escalation notification at Role Owner stage and have defined template for that.

Issue is that no mail is being triggered.

Am I missing aything?

Please suggest.

Thanks,

Sai.

[Former Member · Accepted solution]

Hi Padmavathi,

Escalation allows approval task to be escalated to next level in case the current approver does not approve for pre-defined period. In such case escalation notification is sent. It depends on the configuration settings you have specified. Check if all the parameters are setup correctly.

Regards,

Ravi

[former_member187795 · Accepted solution]

Hi Ravi,

Please check my stage task settings as well as Notification settings .Anything else required apart from these?

Regards,

Sai.

[Former Member · Accepted solution]

Hi Sai,

I was just about to paste snap shots similar to above. Your config seems to be fine.

Post this task settings, you need to run the report, which i mentioned in my previous post and you need to select the template ID: GRAC_AR_ESCALATION or the customized one as per your needs.

Regards,

Ameet

[former_member187795 · Accepted solution]

Hi Ameet,

It is working

So, for Email reminders and Escalations same program used is it?

In My scenario if role owner doesn't approver request should go to alternate role owner after 5 days.

In general for all requests if the approver don't act up to 7 days Email reminder will be set.

So, in this case how to schedule this Email reminder job which works for both scenarios

Can you help please.?

Regards,

Sai.

[Former Member · Accepted solution]

Hi Sai,

Good to know that it is working now.

Yes, for both of the cases we have to go with the same program ID but with different Template ID's.

You can set the time frames for: "Period" and "Don't remind me"

In your scenario, if you want to get the request escalated to the alternate/secondary approver; you need to specify the Escalation agent ID and then while running the report you can set the time-lines.

Let us know if this is clear.

Regards,

Ameet

[Former Member]

Hello

We have similar config and we have a managers stage;

How to we escalate it to the Manager's(approver) Manger (approvers manager)?

Regards

Sri

[Former Member]

This message was moderated.

[Former Member]

Hi Sai,

You need to run the report: GRFNMW_BATCH_EMAIL_REMINDER

Regards,

Ameet

[former_member187795]

Hi Ameet,

I assume that this job is to send Email reminders to approvers based on number of days request is open.

Escalation mails should be triggered based on stage task settings configured.

Please correct me if my understanding is incorrect.

Anyways i executed the above job and checked even then escalation mail didn't go to alternate approver

Regards,

Sai.