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The reads were in the upload, but never made it to SAP.

Former Member

‎09-15-2014 6:10 PM

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What would be the cause/fix for this problem?   Reads are getting to SAP but SAP is choosing to ignore the reads. 

R1W & R2W pictured below right is from the meter read upload file. 

Preview file
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Preview file
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5 REPLIES 5

Private_Member_7726
Active Contributor

‎09-18-2014 8:47 AM

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Maybe SAP got too little love and attention so it got frustrated and started eating log files instead of chewing upload files properly...

If seriously, I've had very little to do with reading upload so maybe the info does say something to "upload specialist", but do you really expect people to be in a position to make guess what is going on in the system, or even what is being used to load those readings, from the amount of information you've supplied? Even if it's the most standard SAP standard solution - at least say so please...

cheers

Jānis

Former Member
In response to Private_Member_7726

‎09-18-2014 3:26 PM

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All I know is that the field techs are using Badger handhelds which uploads the reads into SAP.  The actual read date is within the 5 day scheduled MR date so I could not understand why it estimated when the actual read of 63617 came in...

Our actual meter read upload file with column headings are:

Name                Address                  Remote ID           Register Meter #              Read             Time           Premise #        

Read date        Meter Type            Reader #              Cyclce route                      Notes

Private_Member_7726
Active Contributor
In response to Private_Member_7726

‎09-18-2014 5:43 PM

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Hi,

I wish I could help, but I can't...

"reads were in the upload, but never made it to SAP."

"Reads are getting to SAP but SAP is choosing to ignore the reads."

Which is it?

Our end users (and even I myself, jokingly) also like to ascribe human qualities and behaviors to SAP when describing/explaining software/process errors, but they have learned that they also have to try to relay the minimum of necessary "programmer gobbledygook", in some structured way, in order for me to be able to help them

If SAP decided to estimate instead of taking reading for billing first I'd check - was the HH reading even in SAP before SAP did estimation?

cheers

Janis

Former Member
In response to Private_Member_7726

‎09-18-2014 7:36 PM

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"reads were in the upload, but never made it to SAP."

For this particular contract account....the read was in the upload file but yet SAP did not accept the read and thus estimated it.

"Reads are getting to SAP but SAP is choosing to ignore the reads."

Which is it?

All the other accounts that fall within the MR Unit received actual reads and the account billed / invoiced as an actual read, accept for this one account.

Unfortunately, I'm not a programmer so I would not know which "gobbledygook" to provide in a structured way,  since it would not make since to me, but thanks for the reply.

Private_Member_7726
Active Contributor
In response to Private_Member_7726

‎09-18-2014 8:20 PM

0 Kudos

If you still want to continue... you would not know technically what (program/process) is used to read the file and load the reading results into SAP, or if it's some "SAP standard" process or a custom built one, and how to get to the protocol/log of that thing.. for the particular file, would you? There could/should be useful information in there.