SAP doesn't start (only manually)

[tobias_ptz]

Hi,

What is happend: after a simple ST-A/PI update I restarted SAP (DEV). On an other system (QAS) I restarted the whole system. Just a simple restart .. not a bit of it! After the restart, I started the DB and tried to start SAP via MMC, but the MMC just showed the Process List and Access Points and SAP doesn't came up!

Windows 2008 R2 SP1

Oracle 11.2.0.4

SAP ERP 6.07 (nuc)

So I restarted the Service SAP<SID>_00, nothing changed.

I reinstalled it, nothing.

In the work directory the sapstartsrv.log shows the following entries, nothing to worry about:

---------------------------------------------------
trc file: "sapstartsrv.log", trc level: 0, release: "741"
---------------------------------------------------
pid 2660

[Thr 2744] Mon Sep 15 16:42:09 2014
HistoryLog_Init: logfile (D:\usr\sap\<SID>\DVEBMGS00\work\history.glf) already exists, check parameter
SAP HA Trace: SAP Microsoft Cluster library '741, patch 47, changelist 1517710' initialized
CCMS agent initialization: WARNING: cannot recognize instance type, checking profile parameter "system/type".
CCMS agent initialization for instance type ABAP: return code 0.
CCMS agent start: return code 0.
Initializing SAPControl Webservice
[Thr 2896] Mon Sep 15 16:42:14 2014
Auto PSE update thread started
Starting AutoRestart thread
SapSSLInit failed => https support disabled
AutoRestart thread started, version check is enabled
Starting WebService Named Pipe thread
Starting WebService thread
Webservice named pipe thread started, listening on port \\.\pipe\sapcontrol_00
Webservice thread started, listening on port 50013
SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 214]
SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 936]

swhsap\<SID>adm is starting SAP System at 2014/09/15 16:47:52
SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 214]
SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 936]

sapstart.log

SAP-R/3-Startup Program

Starting at 2014/09/15 16:47:57
Startup Profile: "D:\usr\sap\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>"
Starting Programs

So I checked also:

- Environment variables

- Filesystem accessibility

- Windows Events

- reinstalled Redistributable Package

- Kernel Update 741.47

- MMC Update

If I start the SAP system manually, I get the system without any problems up:

D:\usr\sap\<SID>\SYS\exe\nuc\NTAMD64\sapcpe.EXE pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>
D:\usr\sap\<SID>\SYS\exe\nuc\NTAMD64\strdbs.cmd <SID>
D:\usr\sap\<SID>\DVEBMGS00\exe\msg_server.EXE pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>
D:\usr\sap\<SID>\DVEBMGS00\exe\disp+work.EXE pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>
D:\usr\sap\<SID>\DVEBMGS00\exe\igswd.EXE -mode=profile pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>

The strange thing is, after I don't find anything about it, I tried a restart on an other system and guess what, exactly the same problem!

No error messages in the logs .. and a manual start works.

I think the SAPSTARTSRV service doesn't start properly without any error messages!

So, does anyone got an idea? Maybe it's just simple and I don't get it. I just want to ask you before I open an OSS message ..

Thanks!

Best regards,

Tobias

[tobias_ptz · Accepted solution]

Hello everybody,

After over 3 days of search, we found finally the main problem.

During an EHP upgrade the SUM merged the start profile with the instance profile, so that all start parameters are included in the instance profile. On these two systems this merge process, I guess a bug in SUM, doesn't work. And the last SAP restart (during EHP upgrade) was over 2-3 month ago ..

So, after a manual merge of the start parameters to the instance profile and a system reboot, SAP starts like it should!

Thank you all for your help!

Best regards,

Tobias

[Former Member · Accepted solution]

Wohh... this sounds crazy, but worked for me.

As Tobias assisted, I copied my all parameters and added in the instance profile and restarted the box. Doing this, my SAPMMC issue ((there was no DB visible in instance and SAP did not start even though DB was up and R3trans was working)) was resolved and I was able to start SAP successfully.

Thanks again Tobias.

Regards,

Prithivi Raj

[former_member232559]

Hello,

the solution worked for me too, but I had to make some more changes.

I used the SUM 1.6 SP 16 (PL13) for an component upgrade.

1. I had to delete and re-create the SAP Service for the ASCS<NR> because the Service used the 'old' START Profile Parameter. I changed it to use the ASCS<NR> Profile Parameter.

2. I merged the Profiles, but in the SID_DVEBMGS<NR>_Servername Profile some parameters were missing. In the end I had to add the parameter rdisp/start_icman = true and everything went back to normal.

Regards,

Beni

[Former Member]

Hi

problem solved ?

if not then please answer following

1. whether you have cluster or not

2. whether you can manually start the system not with MMC

3. you have CI and DB on separate hosts ? if yes then check the listner process and  telnet the listener port

4. and your file systems has enough space .

Regards

Dishant

[tobias_ptz]

Hello Dishant,

No, the problem is not solved.

1. not clustered

2. starting and stopping SAP manually works as mentioned

3. CI and DB are on the same host, no virtualization

4. on each partition is more than 100GB free.

5. a swap file over 40GB and ram over 24GB

Regards,

Tobias

[Former Member]

Hi

please try upgrading Kernel .  please take backup of old kernel .

and aslo check the permission over MMC and sapstartsrv service. whether they have enough permission for SIDadm.

Regards

Dishant pathak

[alwina_enns]

Hello Tobias,

how exactly you are starting the system manually? Have you already tried to start it with "sapcontrol -nr NN -function StartSystem"? If you are able to start the system with sapcontrol, then this is a problem with the SAPMMC.

Regards,
Alwina

[tobias_ptz]

Hello,

Kernel update and filesystem check (permissions) is already done, as mentioned.

Thank you.

BR

[tobias_ptz]

Hi Alwina,

The commands for the manual SAP start you'll find in my opening post.

If I try to start SAP via sapcontrol I get the following message:

16.09.2014 13:35:27
StartSystem
OK

The sapstartsrv.log and sapstart.log are identically to the logs in my opening post. And more logs I don't get!

We also tried using older instance profiles .. no luck.

I think it's time for the SAP support.

BR

Tobias

[former_member263960]

This message was moderated.

[tobias_ptz]

Hi Ruben,

I would if I could, but I don't have a directory like this.

Do you use a HA solution and/or DB2?

If you see my log entries?:

• SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 214] 
• SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 936]

That's just an information .. like a warning, you find these entries in every installation, even you don't use HA.

I hope you will find someone who can help you, or just use a sandbox to reinstall SAP to get these files.

Best regards,

Tobias

[former_member185239]

Hi Tobias,

Kindly paste the sapstartsrv.log , sapstart.trc , dev_disp and dev_w0 logs file.

Also take a reboot of the server.

With Regards

Ashutosh

[tobias_ptz]

Hi Ashutosh,

as you can see, I already posted the sapstartsrv.log.

And I would post more logs if I have one, but SAP isn't starting as mentioned in the sapstart.log, so there is no dev_disp and dev_wX logs ..

A reboot is already done, many times 😉

Thanks.

Best regards,

Tobias