Currently i am working on Solman 7.1 with SP07 for Incident management system.
My incident management system working fine without SLA.
Due to client requirement i created and assigned the Service & Response profile at Account level, after assigning these profile now i am not able to create a message, it is showing the error message ' Because of error 513, no message was created in Support Desk System'.
Please any one help me to troubleshoot this issue.
Thanks in Advance.