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Former Member
Sep 12, 2014 at 05:50 AM

SLA Detrmination based on Multilevel Categorization

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Hi All,

Please help me with steps for how to configure SLA Detrmination based on Multilevel Categorization. Use Multilevel Categorization to Determine the Service and Response Profiles etc . Any help will be highly appreciated.

Thanks in advance.

Regards,

Rahul