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SLA Detrmination based on Multilevel Categorization

Hi All,

Please help me with steps for how to configure SLA Detrmination based on Multilevel Categorization. Use Multilevel Categorization to Determine the Service and Response Profiles etc . Any help will be highly appreciated.

Thanks in advance.

Regards,

Rahul

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1 Answer

  • Sep 12, 2014 at 11:28 AM

    Hi Rahul,

    I think this is what you are looking for -

    Cheers,

    Niraj

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