SLA Detrmination based on Multilevel Categorization

[Former Member]

Hi All,

Please help me with steps for how to configure SLA Detrmination based on Multilevel Categorization. Use Multilevel Categorization to Determine the Service and Response Profiles etc . Any help will be highly appreciated.

Thanks in advance.

Regards,

Rahul

[Former Member]

Hi Rahul,

I think this is what you are looking for -

Cheers,

Niraj