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author's profile photo Former Member
Former Member

Transported Theme not loading image

Hello Expers,

I have created a custom theme as per the thread How to setup your company logo in SAP Fiori launchpad

It's working fine in the development environment But, after transporting the theme to QA environment

using /ui5/theme_tool/ transport option the logo is not loading

Kindly help

Regards,

Vijay

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7 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Oct 01, 2014 at 09:58 AM

    Dear all,

    Solution provided by SAP

    Theses clients will be generated in the url at the time a theme is

    created depending on the system the theme is created on.

    In order to solve the issue you need to trigger a rebuild of your

    theme in the target system with the different client.


    In UI theme designer versions later than 1.4.0 there are two options

    to do this:


    1) Open the themedesigner, select your custom theme in the theme-list

    and then click the "Rebuild" button above the theme-list.

    2) Open the themedesigner and open your custom theme. After loading a

    theme and a random preview application, select the "Save&Build" menu

    entry in the theme-menu. (There is no need to change any parameters)

    In UI theme designer versions prior to 1.4.0 there is only the second

    of the options described above:


    2) Open the themedesigner and open your custom theme. After loading a

    theme and a random preview application, select the "Publish" menu

    entry in the theme-menu. (There is no need to change any parameters)

    The rebuild should create new image paths including the client token

    of your system.


    Regards,

    Vijay

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    • Former Member Stefan Heitzer

      Hi Stefan,

      We were having a similar problem with logos in Theme Designer. See if SAP Note: 2053334 solves this issue for you. In our case after applying the note we are now not always able to see the logo when using the theme designer, however when the theme is applied to an application it works as expected.

      Kind Regards,

      John

  • Posted on Sep 12, 2014 at 01:28 AM

    Hi Vijay,

    Please share your finding. Is there any error?

    Regards, Masa

    SAP Customer Experience Group - CEG

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 14, 2014 at 10:21 AM

    Dear Masa,

    Here is my observation

    • The image url path is like "/sap/public/bc/themes/~client-331/~cache-1407670006519/UI5/sap/fiori/themes/sagia_blue/img/misc/sapUiGlobalLogo.png"
    • the above url response is 404 not found error
    • If I download the custom theme from /ui5/theme_tools and browser the theme folder to the above path i able to see the correct image

    Regards,

    Vijay

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 16, 2014 at 06:26 AM

    Hell Masa,

    I have not done any other changes. The only change is logo and it's not loading

    Regards,

    Vijay

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 17, 2014 at 06:19 AM

    Hello Masa

    the root cause for image not loading is due to wrong sap-client parameter, It's pointing to wrong client where should I have to correct for the same ..?

    Please help

    Regards,

    Vijay M

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 17, 2014 at 07:32 AM

    Hello Masa

    • The image url path is like (which is wrong)
      • "/sap/public/bc/themes/~client-331/~cache-1407670006519/UI5/sap/fiori/themes/sagia_blue/img/misc/sapUiGlobalLogo.png"

    • The image url path should be
      • "/sap/public/bc/themes/~client-550/~cache-1407670006519/UI5/sap/fiori/themes/sagia_blue/img/misc/sapUiGlobalLogo.png"

    Regards,

    Vijay

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 18, 2014 at 10:32 AM

    Hi Masa,

    Tanks for your valuable support and quick response, I will take it further to SAP

    Regards,

    Vijay

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    • Former Member Masayuki Sekihara

      Hi Vijay/Masa,

      I'm having a similar problem with setting my customized theme to the default theme in the Gateway system. I have rebuilt the standard SAP sap_bluecrystal and customized it to the necessary needs.

      Every time I set it to be the default theme, and I launch the launchpad after, all formatting is gone.

      Do you have any suggestions of where the disconnect is?

      Colleen

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