We're facing an issue related to GR and material returns, connecting to SAP backend system.
On this first screen we're using MIGO transaction and you'll see that we have a PO (4200000027) with one material (MATERIAL-1) which has a pending quantity of 298 EA to be received.
However, on this second screen, you'll see that when the PO gets downloaded to the Agentry client, it shows that only 295 EA are pending and that it shows that 5 EA has been received, while there are no items reversed or returned.
Finally, when we go to verify the Purchase History for the material using ME23N transaction, you'll see that indeed 5 EA have been received of the material, but also several returns have been made. So, after calculating the difference, the total quantity of items received are 2.
From this I understand that the SAP IM application has not downloaded the returns, and that is only considering the receipts that have been done. For that reason, it thinks that 295 EA are pending, when in reality it's supposed to be 298 EA.
Has anyone faced this issue before? Is this a known bug? Am I missing some configuration?
Thanks for your help