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Notification email when selecting determinated category

I´m working on SAP Solution Manager 7.1 and I am trying to create this scenario:

While creatiing or after saving a new message (indicent or service request) I want to detect the category selected in a multilevel categorization schema.

At this point, when the determinated category is selected, i would like to notify by email to one or several business partners.

Is it possible to configure it?

Thanks in advance.

Note: If a new message is created with category ZMIN_REQ_PRJ_ I want to send a notification email to a business partner.

Best regards

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1 Answer

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    Former Member
    Sep 10, 2014 at 06:04 PM

    Hi Marcos,

    You can create a new action definition in your action profile with process type as Mail Output (Tcode CRMC_ACTION_CONF) at create method to trigger email to respective partner function.

    Add the required category in Scheduled condition to trigger email based on Category selected.

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