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reporting on service call history

I would like to create a report of service call history as can be seen on the service call tab. I know the ASCL table is the change log for service calls: is this my only option for getting a report? Is there a view for the Service call history?

My goal is to track the time it takes between changes in Call Status for some performance reporting. Any suggestions would be much appreciated.

Laura

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2 Answers

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    Former Member
    Sep 12, 2014 at 12:41 AM

    Hi Laura,

    If you need a report for service call history that can be seen on the service call tab, you may not need ASCL. ASCL only saves the header changes. Those data under each tab are saved in the SCLx sub tables.

    Thanks,

    Gordon

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  • Sep 12, 2014 at 01:19 AM

    Hi,

    Did you check service call--->History tab?

    Thanks & Regards,

    Nagarajan

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