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Complaint with reference to billing document -pricing procedure determination

Hello all,

I am configuring the creation of complaint with reference to billing document process, according to busines requirements I need to apply different pricing procedure for complaint than this one which is copied from billing document.

As far as I know,  for process of creation complaint with reference to billing document, pricing procedure is copied from billing document.

I would like to use different pricing procedure for this complaint but I don`t know whre I can set it up.Because the pricing procedure is copied from billing document, standard pricing procedure determination doesn`t work.

Anyone does know the please where I could change pricing procedure which is used in complaint with reference to billing ?

Thank you for any suggestion!

Frederic

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1 Answer

  • Nov 13, 2015 at 08:17 AM

    Easy task to do, but the question upfront should be if all implications are thought through.

    1. Usually all outbound conditions should be copied to the Claim! It's easier to have the inbound specific conditions already in the outbound pricing procedure

    2. This new determined pricing procedure will afterwards most likely copied to the billing document and that could be claimed too. does your logic work there with the new determined pricing procedure? I wanted to go this approach once too, but we had several preceding outbound processes that lead to one claim process. The differenciation and determination of the pricing procedure in the claim was not possible for the rush process. a specific claim for each previous order/billing document would work

    Anyways:

    A copy control was not implemented by SAP, but a BADI provided: CRM_COPY_BADI_EXT that is called when creating Claims.

    In Method MAPPING_FOR_EXTERNAL_DOC you can set a new Pricing Procedure

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