Solman Upgrade from 7.01 to 7.1 stuck in Extraction-PREP_EXTRACT/BEGIN_PRE phase

[former_member201782]

Hello All,

I have started Solution Manager upgrade from 7.01 to 7.1. Started SUM and it is stuck in Extraction phase at step PREP_EXTRACT/BEGIN_PRE.

Our database is SAP MaxDB.

Below is the error message.

Severe error(s) occurred in phase PREP_EXTRACT/BEGIN_PRE!

Last error code set: put_call_exe call (xuser) failed with return code '-1'<br/>

Attached also screen shot for the same.

I have followed SAP Note 39439 and maintained xuser entries as suggested. But still I face this issue.

Anyone has idea on this. Please help.

Thanks,

Srikanth

[former_member201782]

Hello Guys,

Figured out the problem. Actually SAP System was moved from actual server to Virtual machine on the server. In this process some of the DB configuration got corrupted. And this activity was done by one of our previous employees.

Since this was a standalone system, I took backup of all current configuration and uninstalled SAP and installed new Solman 7.1 SPS12. Issue is resolved now.

Thank you guys once again for looking into this.

Best Regards,

Srikanth

[divyanshu_srivastava3]

Hi Srikanth,

What is your MaxDB version ?

Can you share relevant logs.

Regards

[former_member201782]

Hello Divyanshu,

Thanks for getting back to me on this.

MaxDB version is 7.8.02.023.

Logs are attached to the above post. Please check it.

Thanks,

Srikanth

[divyanshu_srivastava3]

Hi Srikanth,

Do you any more log files ?

Did you check PAM for your OS/DB patch support ?

1481369 - Release of MaxDB Version 7.8 for older SAP versions

Please raise this with SAP for support.

If there are other logs then please share here.

Regards

[former_member185239]

Hi Srikanth,

Kindly do paste the Sapup.eco, phase.log and also do paste the corresponding log for the phase where it got broke up.

With Regards

Ashutosh Chaturvedi

[former_member201782]

Hello Ashutosh,

Thank you for getting back to me on this.

Attached here are the logs from SID(RSM)/SUM/ABAP/log folder.

Please have a look at it and let me know if you can figure the issue.

Thanks.

Best Regards,

Srikanth

TOOLOUT.txt.zip

SELROADMAP.txt.zip

XCMDOUT.txt.zip

[former_member201782]

Ashutosh,

I was able to attach only 3 files in a post. Here are more logs.

Thanks,

Srikanth

SAPupConsole.txt.zip

PHASES.txt.zip

SAPup.txt.zip