Problem When Locally Editing KM Documents

[Former Member]

Hi Friends,

When we try to open a word document for Editing Locally, the MS Word gets launched, but we are getting the error as in the below pic:

At the same time, we are able to edit any notepad files (*.txt). If we add the URL to trusted sites, then everything is working fine, but we need it to work even without adding them to trusted sites. Please suggest a solution.

PS: We access the site through VPN and we use FQDN in the URL.

We are able to open the file, but we face this issue only when Editing Locally

[former_member186852]

Hi Sujai ,

Run the portal with administrative rights and check any error appears.

Check the Administration > System Initialization > General Settings > Path tab for the definition of a proper path to the Word directory.

Thanks & Regards,

Meghal shah

[vdurgarao09]

Hi Sujai,

Please check this links may be help you.

and add the permission announce group or role that time it will work without trusted sites.

Regards,

Durga Rao.

[Former Member]

Hi Durga Rao.. Thanks for the reply...

We have tried with this already for which all those configurations are correct. The MS Word is launching, but the file is not opening for editing. But we are able to open the file when we directly click on the File for opening. The problem what we are facing happens only when opening for Editing Locally.

[vdurgarao09]

Hi Sujai,

Please Check this link

Editing Documents Locally - Knowledge Management - SAP Library

Further Security-Relevant Information - Knowledge Management Security Guide - SAP Library

Regards,

Durga Rao.