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Former Member
Jan 24, 2017 at 03:01 PM

Work Manager 6.2 - Push - Error

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Hi All

We have an issue in the Push scenario in Work Manager 6.2. Below is the error we are facing:

2017 01 23 10:29:32#0-700#INFO#System.out###Agentry SAPWMEG1_08_22 Worker Thread#########throwExceptionToClient::com.syclo.sap.component.ZWM.steplet.ZWM_WorkorderPushSteplet::throwExceptionToClient::1011::ZWM_WorkorderPushSteplet - while trying to invoke the method java.lang.Object.hashCode() of a null object loaded from local variable 'key' | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########java.lang.NullPointerException: while trying to invoke the method java.lang.Object.hashCode() of a null object loaded from local variable 'key' | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########at java.util.Hashtable.put(Hashtable.java:464) | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########at com.syclo.sap.PushStepHandler.getUserGUIDs(PushStepHandler.java:313) | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########at com.syclo.sap.PushStepHandler.pollPush(PushStepHandler.java:195) | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########at com.syclo.sap.component.ZWM.steplet.ZWM_WorkorderPushSteplet.execute(ZWM_WorkorderPushSteplet.java:26) | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########at com.syclo.sap.Steplet.doSteplet(Steplet.java:172) | 2017 01 23 10:29:32#0-700#ERROR#System.err###Agentry SAPWMEG1_08_22 Worker Thread#########at com.syclo.sap.steplet.PushSteplet.doSteplet(PushSteplet.java:82) | 2017 01 23 10:29:32#0-700#ERROR#com.sap.mobile.platform.server.agentry.console###Agentry SAPWMEG1_08_22 Worker Thread#########Exception: 10:29:32 01/23/2017 : 20 (Agentry3), JavaBackEndError (ZWM_WorkorderPushSteplet: steplet execution failed), |

We think this is happening because of this:

getClientDeviceLanguage::Property: <<user.client.Language>> not found, returning empty string |

This method, in the user class, is called during push processing and not able to return the client language and thus Push fails.

Please help.