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Former Member

Java iView runtime error on portal 7.3


Hi Experts

There is a specific user who is facing an issue with our client portal version 7.31.

When the user is trying to access portal link, an error message is observed for the user.This message comes instead of the logon page.

Error message details :

Java iView Runtime

An exception occured while processing your request.

Please help to resolve the same.

The same user is able to logint though citrix.

Regards

Shaily

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2 Answers

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    Former Member
    Sep 09, 2014 at 10:37 AM

    Could you please check the steps user is trying while loggin in, and also please paste the deafultTrace log of that moment?

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    • Former Member Former Member

      Hi Shaily,

      If this is just happening for one particular user and the same user is able to access the portal through Citrix, this could be a browser issue.

      Please ask the user to clear the browser cookies / cache and then try again.

      Hope he is using the <FQDN> while accessing the Portal Url.

      BR,

      Anurag

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    Former Member
    Sep 09, 2014 at 12:27 PM

    hi

    can you paste default trace file from logs directory of server process

    regards

    Dishant.

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