Skip to Content

Delete/Cancel and Return Delivery is not active

Hi,

  Client is using SRM 7.0. When a user wants to delete/cancel or do return delivery for a confirmation already posted. Both the options are greyed out in portal. I have checked with portal team and they confirmed that the options are active from their side. Also, i have checked with security team for any access issue but there is no such issue with them. Then why still the buttons are greyed out. Can you please provide your insight on this.

Regards,

Prasath

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Sep 05, 2014 at 05:24 PM

    Hi Prasath,

    please, check if created goods receive successfully replicated to the backend

    Regards

    Konstantin

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Sep 06, 2014 at 04:11 AM

    Hi Prasanth,

    Currently the status of confirmation is Posted in Backend or Approved..? You will get the delete or Return delivery options only when status of confirmation is Posted in backend..

    Regards

    Siva

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Sep 06, 2014 at 12:43 PM

    Hi Prasath,

    Can you please check the couple of below suggestions and advise

    1.) Check whether this program is running in your system - CLEAN_REQREQ_UP & BBP_GET_STATUS_2

    2.) If it is running, please check whether the confirmation status is "Posted in the backend"

    3.) If the confirmation status is "Posted in the backend", Please assign the SAP_ALL profile to the user and try to do the Return Delivery.

    4.) If you are able to do the Return Delivery after assigning the profile, then there is a concern with the authorization object.

    The Authorization object is BBP_PD_CNF (SRM: Confirmation in EBP) and the field name is ACTVT. Please check this link for your reference.

    Kindly revert if you need any further info.

    Best Regards,

    Bharathi

    Add comment
    10|10000 characters needed characters exceeded