Disp+work and msg_server stopped after Windows Update

[Former Member]

Hi folks,

I have just installed some Windows Updates on my Solution Manager box and after a reboot, disp+work and msg_server won't start.

r3trans -x and r3trans -d all check out - no problems.

I've checked the status of dba_users - no problems.

Relevant Windows users not locked.

I've backed the updates out and restarted everything - still not starting.

I've attached the dev_disp and dev_w0 log files.

Any help here would be appreciated.

Thank you.

(Oracle 11.2.0, Windows 2008)

dev_disp.txt.zip

dev_w0.txt.zip

[Former Member · Accepted solution]

Ok guys, thanks for your replies.

1) localhost does resolve to 127.0.0.1

2) The default profile:  rdisp/msserv_internal = 3900, rdisp/msserv = sapsmSMR

3) I've tried to run sapcpe as above and restart - still the same issue.

4) Finally, I have re-applied the current Kernel Patch (the latest available) - problem STILL exists!

This is good one!

[Sriram2009 · Accepted solution]

Hi Paul

Can you check the Firewall & UAC disabled or not?

BR

SS

[divyanshu_srivastava3 · Accepted solution]

Check your services file for the entry of sapsmSMR

[hemanth2 · Accepted solution]

Hi Paul,

Hope you are doing good.

Can you please share the latest logs.
The best option would be to use the 7.20 kernel.

The below links will help you if there are any queries with the kernel update procedure:

SAP Note No. 1636252 - Installing a 7.20 kernel in SAP Web AS 7.00/7.01/7.10/7.11

SAP Note No. 1629598 - SAP Kernel 720 will replace older kernel versions

SAP Note No. 19466 - Downloading SAP kernel patches

Also check:

http://scn.sap.com/docs/DOC-1206

(for Manual Kernel Upgrade)

Thank you!

_____________

Kind Regards,

Hemanth

SAP AGS
 

[Former Member · Accepted solution]

sapmsSMR      3900/tcp      *SAP System Message Server Port

[divyanshu_srivastava3 · Accepted solution]

Goto /usr/sap/<SID>/SYS/global/ms_acl_info

make sure "HOST=*" in not #'ed

Other thing is - the host file and services file is correct and updated.

You host name and IP address are updated.

Regards

[Reagan · Accepted solution]

Set rdisp/msserv to 3600 in the default profile and restart SAP.

Regards

RB

[Reagan · Accepted solution]

Paul Ashton wrote:

sapmsSMR      3900/tcp      *SAP System Message Server Port

sapmsSMR      3600/tcp      *SAP System Message Server Port

Regards

RB

[divyanshu_srivastava3 · Accepted solution]

Hi,

Please make is 3600/tcp

That is why I  gave you help.sap link.

[divyanshu_srivastava3 · Accepted solution]

Don't make changes to default profile.

Make changes to services file

sapmsSMR      3600/tcp      *SAP System Message Server Port

That's it..!!

And then restart.

Regards

[Former Member]

Thank you to everyone for the replies.

Problem is now solved.  It was indeed the entry in the services file.  Changing this from 3900 to 3600 fixed the problem.

I'm going to re-apply the Windows Updates that kicked all this off one at a time and see if one of them caused this.

[divyanshu_srivastava3]

Cheers..!!

[Former Member]

Start your CMD window and go to your profile path

(Example:   cd /usr/sap/<sid >/sys/profile)

Here you can see your sap profiles...

than run ......sapcpe pf={sid>DVEBMGS___>hostname ......}

during this activity you have to login with <sid>adm.. user in your system

[divyanshu_srivastava3]

Hi Paul,

***LOG Q1K=> MsIAttachEx: StoC check failed, Kernel not compatible with system (rc=5) [msxxi.c      820]
*** ERROR => Kernel incompatible to already connected instances (see dev_ms for details)

As far as I can see, their is a kernel mismatch.

Share dev_ms and run sapcpe to sync your kernels with profile names of CI and SCS.

Regards,

Divyanshu

[divyanshu_srivastava3]

If above method is not working, patch your kernel and try again.

[Former Member]

Thanks for the quick reply.

dev_ms is attached.

I'm not familiar with sapcpe.  Do I just run this from a command prompt?

Thanks

dev_ms.txt.zip

[former_member185239]

Hi Paul,

Can you paste the value for the parameters  rdisp/msserv and rdisp/msserv_internal.

By default the value of rdisp/msserv = 0 and rdisp/msserv_internal = 3900

Also Run the sapcpe command on cmd

sapcpe pf=\\SRVSAP64SMR\sapmnt\SMR\SYS\profile\SMR_DVEBMGS00_SRVSAP64SMR

then take a restart of the system.

With Regards

Ashutosh

[divyanshu_srivastava3]

Hi Paul,

Thr 720] *** ERROR => rdisp/msserv and rdisp/msserv_internal must not be the same value (3900) [msxxserv.c   2414]
[Thr 720] *** ERROR => MsSInit failed, see dev_ms for details

Check DEFAULT profile for these parameters.

Refer: http://help.sap.com/saphelp_nw70ehp3/helpdata/en/47/c259ba6dcb2fe2e10000000a42189d/content.htm

To run SAPCPE - logon as SIDADM stop sap - got SYS exe and run SAPCPE pf=<Full Path with profile name>

Once done, restart DB and SAP.

[Sriram2009]

Hi Paul

On windows OS make sure that localhost is resolved into IP 127.0.0.1 & DNS setting are correct?

BR

SS