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Former Member
Sep 04, 2014 at 10:40 AM

WM Staging Raw Materials for CS Service Order


Dear WM Experts,

I seek your help in solution for a particular scenario.

My client accepts the customer-returns of faulty devices, repairs them and delivers back functioning device to customer. Faulty devices are received through a special returns sales order type (that is integrated with Customer Service module) and the repairs work is done via CS service order (IW32) which gets created directly from sales order. During repair, faulty components are replaced in the device and consumption of components is posted from service order using 261 movement. 261 movement reduces the stock in 914 interim storage (GI Area Production) and I'm trying to get the stock reduced from the actual production staging bin. I created a supply area, assigned it to the service order's work center and also created control cycle with the actual st.type and bin. But, service order is not recognizing the control cycle. In fact, I could not find the supply area value anywhere in service order. Do you know whether there is integration between CS and WM module similar to WM production staging for production orders ?

Best Regards,