Mail to message processor, triggered by SAP Status

[vladimir_kogan4]

Dear Gurus.

Is it possible to send mail to message processor, when SAP send the message back to processor in VAR scenario?

When SAP Status is Customer Action?

Regards

Vladimir

[prakhar_saxena]

Hi Vladlimir,

Basically you need to configure an email action for ZMIV transaction type for your var scenario or relevant transaction type

You can refer the below thread

Further the Action condition start should be your customer action status and dependent upon Processor partner function.

Thanks

Prakhar

[vladimir_kogan4]

Hi!

I am familiar with this scenario - the question which action to use.

SAP status is not tem same as common message status (User status)

Regards

Vladimir

[Miguel_Ariño]

Hello,

Status Customer Action must be mapped to user statuses. You can always have the action dependent on the Solution Manager local mapped status.

Best regards,

Miguel Ariño

[vladimir_kogan4]

Just to clear the situation
There are two statuses for the same message:

Main status:

And SAP Status:

Ho to trigger the mail by second (SAP) Status?

[Former Member]

Hi Vladimir,

Goto Tcode CRMC_ACTION_CONF , select your action definition-->Add a new action with Proc type as Mail output, select the Partner function (Processor), attach a smartform and add the start  condition as the &BUSINESSOBJECT.CURRENTSYSTEMSTATUS& which will give you system status (Customer Action).

Thanks

Jignesh

[vladimir_kogan4]

Hi

I am choosing as you described:

But there is  no Customer Action here in values.

[Former Member]

Hi Vladimir,

Check for User status, in my system below exists, the first column is the action definition.

CRMCOM_I	E0003	CUSA	Customer Action
CRMCOMPL	E0003	CUSA	Customer Action
CRMICSS1	E0004	CUSA	Customer action
CRMICSS2	E0004	CUSA	Customer Action
SLFE0001	E0003	CACT	Customer Action
SLFN0001	E0003	CACT	Customer Action
SLFN3RD1	E0003	CACT	Customer action
SLFS0001	E0003	CUST	Customer Action
SMIN0001	E0003	CACT	Customer Action
SMIN3RD1	E0003	CACT	Customer Action
SMINHPQC	E0003	CACT	Customer Action
SRV_ST01	E0003	CL03	Customer Action

[vladimir_kogan4]

Hi

This is not User Status. This I a SAP status. When message is forwarded to SAP, the second status exist, It is the status of SAP message , that was opened from Solution manager .

Regards

Vladimir

[Former Member]

Hi Vladimir,

I dont think there is any separate userstatus for SAP specified Customer Action.

you can check the specified userstatuses thru SPRO-> Solman impl guide->Solution Manager-> Capabilities-> ITSM->Status profile->status mapping.

We can always create your own user status, but it would require customization.

Regards,

VaibhaV