SCC gives, unknown error has occurred when we click the Agentry app in SCC.

[sudhiranjan_lenka]

Hello Experts,

I am working on SAP Work Manager-60 with SMP-2.3.3.0.

Some times I require to check the active users for this app. in SCC but when I click this app, SCC gives me an error as below.

Error :-  An Unknown server error has occurred, Please check log files.

Error Log :- Gives Null pointer exception while trying to read getLastCommunication date and time.

Please help me If any body has already faced this issue or knows the solution.

PFA logs and errors for the same.

Thanks,

Sudhir.

ServerNode-server.txt.zip

[sudhiranjan_lenka · Accepted solution]

Thanks All!!

This issue is resolved after upgrading the SMP server to SMP-2.3 SP05.

Thanks,

Sudhir.

[Former Member]

Hi

The error which you have mentioned "Gives Null pointer exception while trying to read getLastCommunication date and time." is pretty common error and generally dosent persist once we close SCC and re-login. We saw this error in some of our applications but it was not a show stopper or create major issues for the users. I guess we can ignore these errors.

Are you getting this reguraly and is there any pattern which it occurs? Is it causing any issues to users?

Thanks,

Shiv

[Former Member]

I have seen this issue before.  It normally fell under one of the following:

1) Known issue resolved in SP04 where the SMP Server couldn't display any information from the Agentry Server
2) The certificate created was named AgentryServer.pfx and (or) the [Server Administration] section of the Agentry.ini was updated to the custom certificate.

- For this make sure the custom cert is not AgentryServer.pfx and have the default AgentryServer.pfx file with the server.  Update the [ANGEL Front End] section to the new custom cert name, and set [Server Administration] to the default AgentryServer.pfx information.

Stephen

[sudhiranjan_lenka]

Hi Shiv,

Thank you so much for the quick reply.

It does not create any issue to users but some times we need to kill/disconnect the user session(some times WPF client shows "Already Logged in else where" ) for which we want to resolve this error.

I get this error only when any user does a transmit other than that It does not give any error.

In our case background sync is active So at any point of time at least one user will be connected with the server.

Please help me If you know any other way to disconnect the user from SCC.

Thanks,

Sudhir.

[sudhiranjan_lenka]

Hi Stephen,

We are not using any custom certificate.

Please help me, If there is any other way  to kill/disconnect user session from the server.

Some times our WPF client shows "Already logged in else where" So we want to kill the user session manually.

Thanks,

Sudhir.

[Former Member]

There is a known issue if the WPF closes the DeviceID will change when it is opened again.  If the SMP Server has a session for that user or first deviceID, then the new transmit will get the error you show, because it has a different deviceID.  This will be resolved in SP05.

Do you username have a dot in the center like "Tim.Smith"  If so, that was the first known error that would need to upgrade to SP04 to fix.

Stephen

[Former Member]

Hi Sudhir,

The SAP mobile platform is designed for one user one device set up only. Even we get this message "Already Logged in else where" only if user had used his ID on multiple devices. So, you should make sure that user is not using his ID for multiple devices.

When we get this message, we would delete the user registration and it would work fine when he re-logins.

Per, Stephen it might also be a bug which may be corrected in next patches.

Thanks,

Shiv