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Integration of ITSM to GRC

Jan 24, 2017 at 11:03 AM

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Hello Experts,

Need your help.

I need to integrate GRC tool with SAP SolMan Service desk.

Can anyone please provide me any documentation for this.
Client has a requirement that all tickets should be raised in ITSM and directly sent to GRC. User does not have to login to GRC system.

Thanks

Gaurav Patel

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3 Answers

Wence Lacaze
Jan 24, 2017 at 12:57 PM
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Sadly so far there is no integration, you need to create your own code to make the integration to ITSM and CHARM. :-)

@WenSolman

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Gaurav Patel Jan 25, 2017 at 04:53 AM
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Hello Wence,

Thanks for your answer. Do you have any idea which type of development needed and how much efforts required for this?

Thanks

Gaurav Patel

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Jeanne Grimes Mar 06 at 09:10 PM
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Hi, I am also looking to integrate GRC with Charm for Firefight ID usage. I am interested in discussing with anyone who has had success in this area.

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